Refund Policy

1. General Refund Policy

Due to the nature of our digital service providing sports predictions and analysis, all sales are generally final and non-refundable. However, we offer specific exceptions as outlined below.

2. 7-Day Money-Back Guarantee

2.1 Eligibility Requirements

To be eligible for a refund under our 7-day guarantee:

• You must be a first-time subscriber (never had a paid plan before)
• Request must be made within 7 days of your initial subscription
• Your account must not have been suspended or terminated for violations
• You must provide a reason for the refund request

2.2 What's Covered

• Full refund of the subscription fee
• Applies to monthly and annual plans
• No questions asked within the 7-day period

2.3 What's Not Covered

• Subscription renewals or subsequent purchases
• Requests made after 7 days
• Accounts that have violated our Terms of Service
• Any gambling losses based on our predictions

3. Service Issues and Technical Problems

We may provide refunds or service credits in cases of:

• Extended Service Outages: If our service is unavailable for more than 24 consecutive hours
• Billing Errors: Incorrect charges or duplicate payments
• Technical Failures: System errors that prevent access to paid features

4. Exceptional Circumstances

We may consider refunds on a case-by-case basis for exceptional circumstances such as:

• Medical emergencies or hospitalization
• Military deployment
• Significant changes in financial circumstances
• Other extraordinary situations at our sole discretion

Note: Documentation may be required to verify exceptional circumstances.

5. What We Do NOT Refund

6. How to Request a Refund

6.1 Refund Request Process

1. Contact Support: Email support@cfbpredictions.com
2. Include Information:
   • Your account email address
   • Subscription details (plan and date of purchase)
   • Reason for refund request
   • Any supporting documentation (if applicable)
3. Wait for Review: We'll review your request within 3-5 business days
4. Receive Decision: You'll be notified of our decision via email

6.2 Processing Time

• Review: 3-5 business days
• Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days depending on your bank

7. Subscription Cancellations

Cancelling your subscription is different from requesting a refund:

• Immediate Effect: You can cancel anytime to prevent future charges
• Access Continues: You keep access until the end of your current billing period
• No Refund: Cancellation doesn't automatically trigger a refund
• Self-Service: Cancel anytime through your account settings

8. Chargebacks and Disputes

Unauthorized chargebacks may result in:

• Immediate account suspension
• Loss of access to the service
• Additional fees to cover chargeback costs

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will apply to future purchases only.

10. Contact Information

For refund requests or questions about this policy:

• Email: support@cfbpredictions.com
• Subject Line: "Refund Request" or "Billing Question"
• Response Time: Within 3-5 business days